Wendy is a certified orthodontic assistant, and brings nearly three decades of experience to ARCH. She’s a valuable member of the ARCH marketing team, handling the Cape territory. “I love my team members and working with our patients,” she says. “It’s wonderful to see their completed treatment, with their beautiful smiles and knowing I was a part of that.” Wendy also enjoys spending time with her family, including her husband, Adrian. In her spare time, she likes to read, garden, and go horseback riding.
Meet the Team
The Best Team in Orthodontics
Serving Generations by Creating Beautiful Smiles
The entire ARCH Orthodontics team is dedicated to providing the highest level of care, through extensive training and continuing education. Many of our skilled assistants work hard to achieve and maintain Dental Assisting National Board (DANB) certifications, going a step beyond what’s currently required by the state. We also provide the means for all of our team members to achieve and surpass the state’s minimum continuing education requirements to ensure expertise in the field, and the best care available to each and every patient.
Your Team in Hyannis & Orleans
Shannon is a scheduling and treatment coordinator on our team at ARCH. She is a graduate of Oliver Ames High School, and attended Massasoit Community College. She enjoys working with all of the patients who come to our practice for treatment, as well as her fellow team members, who make the ARCH experience truly unique.
Nicole is an orthodontic assistant and graduate of the Cape Cod Technical School. Her favorite thing about working at ARCH? “Everything! …It’s nice to be part of an office that even the patients love. I feel like that’s rare, to have patients that actually like coming to the orthodontist.” When she’s not at work, Nicole spends time with her husband, Brian, and their son, Wyatt. They also have a horse, goats, chickens, ducks, rabbits, dogs, a cat, and a lizard!
Your Team in Brockton & Randolph
Jenn is our trusted marketing director and a treatment coordinator. She’s a graduate of the University of Massachusetts with many years of training on our team and in dentistry as a whole. She enjoys tackling marketing jobs, planning special events, helping with patient exams, and getting patients on the right path to orthodontic success. Jenn enjoys traveling to all ARCH locations, helping make a difference in the lives of our patients. Outside of the office, she’s also used to being on the move as a Zumba instructor and caring for her two sons.
Naomi is a certified orthodontic assistant, and graduated from Southeastern Tech in 1997. She loves meeting new patients and “watching them grow into adults with beautiful smiles!” She is also a mom, with three boys, and enjoys traveling and shopping in her spare time. An accomplished dancer and experienced mom, she keeps in ship shape, all while making sure your smile is something to rave about!
Cheryl is a certified dental assistant and a graduate of CCRI. She has been with ARCH since 2006, and loves interacting with kids daily and making them smile. As an orthodontic assistant, she enjoys seeing patients in several different offices. With her daughter, who is an accomplished horseback rider, they enjoy a menagerie of pets from chickens to fish within a caring environment. We are blessed with her experience and calm manner in the care she gives delightfully at chair side.
Pat is a certified dental assistant, and has been with our practice for over three decades Pat was our second hire! She has attained the level of Team Manager, working in the clinic and also doing administrative work. “People I work with are like family,” she says. Pat loves seeing former patients return to ARCH, now with their own children receiving treatment. “Where did the years go?” Family is very important to Pat; she and her three sisters and families have lived nearby each other on the same block in the Campinely section of Brockton for over two decades.
Beatriz graduated from Massasoit Community College’s as a Certified Dental Assistant in 2016, and after completing her externship in our office, she decided to stay on with our team! She is here to make sure the patients are comfortable and happy, and helps the team create beautiful smiles for every individual who walks in the door. She loves everyone’s personalities in the office and the happy atmosphere that is found in every ARCH Orthodontics location.
Beatriz is also a military police officer with the Army National Guard, which she joined in 2013. Outside of work, she and her husband love spending time with their two boys, finding new adventures and going to the movies.
Dulce became our Treatment Coordinator after attending Endicott College to study law. You’ll find her getting patients started on their paperwork, presenting their treatment plan with the dentists and working to be sure the patients have the best experience possible. This mother of three loves all of the unique services and products that ARCH Orthodontics offers across its 9 locations.
Josi is a vital member of our team not just because of of her skills as a scheduling coordinator, but also because she’s always willing to jump in and assist with any patients who are not necessarily fluent in English. A graduate of Bunker Hill Community College’s Medical Interpreting program, Josi assists with scheduling appointments, phone calls, and an endless mountain of paperwork. She loves getting to know the patients, and especially loves seeing patient’s smiles when they get their braces removed.
Ashley came to ARCH Orthodontics after graduating from Lincoln Technical Institute. As a scheduling coordinator, she assists with setting up appointments, confirmations and changes, and also assists with Spanish speaking patients. She loves that the practice really cares about each individual patient and their well being, and loves seeing the smile on their faces when they are happy with their teeth and their smile. A mother of three, she loves getting outdoors every weekend hitting the beach in the summer and places like the aquarium in the winter.
Your Team in Stoughton & Canton
Rebecca is a Certified Dental and Orthodontic Assistant and Team Manager at ARCH. She graduated from Notre Dame Academy Hingham and studied dental assisting at Massasoit Community College. She handles patient care and education, along with management of the teams in our Canton and Stoughton offices. “We have a family atmosphere,” Rebecca says about ARCH. “I am only here because of the positive experience I had being treated by Dr. Chavez. To be able to provide the same experience for our patients is important to me.” She has an amazing attitude and the best laugh. To just say hello is the start of a delightful relationship.
Angelena is a Certified Orthodontic Assistant, CPR Certified, Radiology Certified, and has her Massachusetts state license for dental assisting. She is also a graduate of Massasoit Community College. She has been with ARCH since 2011. “ARCH is a family company,” she says. “My aunt used to work here. Now, my cousin Brytnie and I both work here, and we love it!” When she’s not at work, Angelena is a “crazy cat lady” and loves spending time with her two kitties. When it comes to personality, Angelena is the “boss” and always has fun when working with her patients. You’ll be quite impressed with her singing abilities, and don’t be surprised if she tries to get you to sing with her!!!
Kaitlyn is a records assistant at ARCH, and received her education at Lincoln Technical Institute. She loves learning new things as she works to keep our patients comfortable and happy. “I enjoy doing my job every day,” she says. “[ARCH puts] patients first always, and [treats] employees fairly and with complete respect! It’s great when everyone can have fun.” She is meticulous and so gentle, which is so important with the careful records that are needed to help with the doctors’ diagnosis and discussion.
Cari is an orthodontic assistant, and a graduate of Southeastern Technical Institute. She loves “being able to see the patients so frequently and really getting to know them – watching people transform from appointment to appointment.” Cari is also a mom, and enjoys spending free time with her son. When she came to ARCH she realized her smile was not as perfect as could be. Not to worry! She decided to have treatment at ARCH and is smiling about it now. “Nothing could have been better for me to know how it feels then to experience it myself. I have been giving everyone on our team the inside look – our patients have benefited from my treatment. We all are so gentle”
Amanda started as a scheduling coordinator in our Bridgewater office before stepping up her current treatment coordinator role. “No matter the day, or how long I’ve been doing this job, I am always learning new things!” she says. “The care, concern, and compassion that is shown for all patients is what makes ARCH great, and that is shown by the practice having been around for 41 years. We have children and grandchildren of original patients in treatment. It’s a family affair!” Outside of the office, Amanda is the cheerleading coordinator for her local Pop Warner organization, the Sakonnet Schooners. Like so many people at ARCH, giving back to the community in the form of volunteerism is a natural extension of the caregiving – central to the ARCH way. She also enjoys spending time with her goddaughters, going to concerts, shopping, and watching the Patriots play!
Cynthia came to our practice with years of customer service skills, making her a perfect fit as a Scheduling Coordinator. She can be found scheduling appointments, preparing welcoming packets, answering phones, and performing other duties throughout the office. Her favorite part of the job is seeing excited patients that are happy to either get their braces on or have them taken off after treatment.
Outside of work, Cynthia is very involved with her family, attending her children’s sports and encouraging them through all of their activities. She’s also very active in her church, singing, dancing, and performing in plays and skits.
Your Team in Hyde Park & Westwood
Belkys is an orthodontic assistant and Team Manager in our Hyde Park and Westwood, MA locations. She attended the Bryman Institute in Brookline for dental assisting, and has been assisting since 1999. She has since received additional training in Invisalign, management, CPR, and radiology. “I love everything about my job,” Belkys says. “We are a practice of 40+ people, and everyone here is like my family. It makes us happy to make this practice better every day.” Outside of the office, she enjoys spending time with her husband, Leon, and two young daughters, Camila and Cecilia.
Doug became a dental assistant at ARCH Orthodontics after graduating from the New England Dental Assistant School in Worchester. He also continues his education through training courses at Bristol Community College to keep up on changes in technology and advancements in the dental industry. He loves his job, especially being able to be a crucial part of someone’s life improvement. He’s proud to provide the utmost patient care and experience to every individual he sees.
Outside of work, Doug is married with two children, and enjoys cycling with friends and family on the weekends. He also plays the saxophone in his church and participates in a number of charitable events.
Vernae is an Orthodontic Assistant with over 11 years of experience in the dental industry. A graduate of the American Orthodontic Academy, she is here to assist the doctors with any needs during orthodontic procedures and treatments. She is also here to make you smile, and to make you laugh. She loves spending quality time with the staff of the practice, and thinks that is one of the things that makes the office so unique.
Outside of work, Vernae loves going to the movies.
Mileena is our Records Assistant, but don’t let that title fool you. She buzzes around the office taking intra-oral photos and x-rays for patients, sterilizes instruments and equipment, inserts separators, and performs a number of other clinical functions in addition to maintaining our records. She loves meeting people and talking to children that are starting their journey with braces. She also loves the fact that she gets to learn something new every day on the job. She says that the practice is unique in that the doctors and assistants all genuinely care about the patients and their best interests, which is not always the case for patients who have attended other dental offices. She loves that the team at ARCH Orthodontics takes the time for the patients and makes sure that they receive the best care and advice for their teeth.
Mileena loves to dance, sing, and play board games with her family.
Richine joined our team as a Scheduling Coordinator after attending Year Up financial training. You’ll find her scheduling patients, putting patient and doctor notes in charts, answering phones, confirming appointments, and much more. She loves the team that she works with, and she loves that she can help patients understand how important it is to take care of their teeth — not only for their oral health but for their overall health.
Richine speaks Haitian Creole and loves to cook!
Laura isn’t just a Treatment Coordinator. She’s a smile ninja. With a Bachelors Degree in Psychology from UMass Amherst, she spent almost ten years at MGH running a minimally invasive operating room as well as 4 1/2 years as a bone marrow transplant coordinator. You’ll find her welcoming new patients, working with them to develop their treatment goals and solutions, and helping them start on their journey to a new, healthy smile. She loves meeting patients and helping families turn their dreams into reality. She has fun at ARCH Orthodontics and loves that the practice cares about the ‘whole person’ – not just treating patients like a number.
Outside of work, Laura and her fiancee can be found hiking, cooking, and traveling with their rescue pitbull, Daisy. She also loves photography, video games, and making arts and crafts.
Your Team in Bridgewater
Jessica is an orthodontic assistant on the ARCH team. She received her training at a small trade school in Avon called Health Care Training Services, and now she loves working with the team and patients at ARCH. “I love that when I wake up, I am excited to go to work,” she says. “Being able to help the doctors give patients a beautiful smile is such a great feeling and very rewarding.” In her free time, Jessica likes to cook and spend time with family and friends.
Cameron is an orthodontic assistant in our Bridgewater, MA office. She is a graduate of Massasoit Community College and Champlain College. She loves working with multiple doctors across ARCH’s locations: “I’ve learned a lot from each of them.” Outside of work, Cameron likes to spend time outside with her dog and enjoys skiing during the winter.
Briana is a records assistant in our Bridgewater, MA office, where she takes x-rays and photos for patients. “I love my coworkers and doctors,” she says. “Everyone is so friendly and makes every day at ARCH fun.” Briana likes spending her free time with family and friends. She is also a fan of binge-watching TV shows, drawing, and reading.
Maegan is an orthodontic assistant and a graduate of Greater New Bedford Vocational Tech’s dental assisting program. She also has a degree in human services from Bristol Community College. “We love our patients, and have fun here,” says Maegan. She enjoys meeting new people at ARCH, and helping to change people’s smiles. Outside of work, she likes to spend time with her family, cook, and take vacations.
As a sterilization technician, Emilia is responsible for cleaning all chairs and instruments, stocking supply drawers, and providing our assistants with the tools they need to provide great orthodontic care. She enjoys working alongside the talented Bridgewater team and seeing patients come and go with big smiles on their faces. She says the practice is unique because of the strong bond the team creates with patients and each other. “We work not only as a team, but as a family,” she says. Emilia stays busy outside the office caring for her daughter, reading, and binge watching TV shows on Netflix.
Melissa is a treatment coordinator and Team Manager, and jokes that she is a proud graduate of the “ARCH Institute of Orthodontics.” She helps to guide new patients through the treatment process, explaining plans, and creating appropriate financial options. “ARCH is not just a practice, but also a family,” she says. She loves being part of an amazing team, creating healthy and beautiful smiles, and seeing the positive impact we have on patients’ lives. Melissa likes to spend free time with her family and friends, and also enjoys baking – especially cupcakes!
Jenifer is a Certified Dental Assistant and a graduate of the Dental Assisting Program at Massasoit Community College. Her favorite thing about working at Arch is “How everyone goes about and beyond to help each other and patients.” She has a daughter named Kylee, and enjoys spending her free time doing outdoor activities and reading.
Rachel attended Bridgewater State University before joining our practice as a Scheduling Coordinator. She can be found scheduling appointments, taking phone calls, confirming appointments, checking out patients, and just generally making people smile. She love the people that she works with and the atmosphere at ARCH Orthodontics.
Rachel loves to go to the beach, kayak, and has a famous cat on Instagram.
Your ARCH Business Team
Lucy is the chief operations officer at ARCH. She holds a Bachelor of Science in Business Administration in international business from Suffolk University, and has been with ARCH for almost 20 years. While you may be surprised when you enjoy her youthfulness, make no mistake her hard nosed and professional attitude is what is needed to be the chief here in the practice. Starting in high school Lucy educated herself through years of classes – we were overjoyed when she decided to select ARCH as her company. We are blessed with her at the helm because she brings decades of hard work with the soft firmness of a mom to the operations here at ARCH. She is responsible for business operations at each of our locations, and loves being able to see patients’ smiles when they reach the end of their treatment, and knowing that “we are truly making people’s lives better.” Lucy enjoys spending her time outside of work with family, including her two great kids.
Ana the Financial Team Manager and as well as a financial coordinator and a graduate of Bridgewater State University. She joined the ARCH team in June 2011, and works closely with families to help them through the payment process. “ARCH is unique from other orthodontic offices because we are a family,” she says, “and we try to make all our patients feel like a part of our family.” We see another example of someone who has been given the freedom to express themselves according to our core values. This position is a very difficult, often involving the most delicate diplomatic behavior. No one is more compassionate and understanding of the problems that financial situations can create. It is her intelligence and compassion that allows her to lead her department as well as work with our patients when the need arises. Outside the office, she spends time with her family and friends, including her two children, Zoe and Zion. She also enjoys traveling and working on DIY projects.
Keri is an insurance coordinator for ARCH, and received her education from Massasoit Community College’s Dental Assisting Program. She joined our practice in April 2009, and is responsible for managing billing submissions on behalf of our patients. She loves helping patients get the treatment they deserve, “making their smiles a ‘10’”! She is married to her best friend, Mike, and has two awesome boys named Drew and Talon. They also have two crazy dogs, Loki and Skeeter!
Michelle is a purchasing agent and accounts payable clerk at ARCH, and holds a bachelor’s degree from Bridgewater State University. “The best part of my job is getting to know the people in our community, and helping to make a difference in their lives,” she says. “I’ve had the pleasure of watching this practice grow from five offices to what it is today, incorporate new employees, and expand treatment options. What makes ARCH so unique is their steadfast commitment to the patients’ health and overall satisfaction with their smile.” In her spare time, Michelle enjoys reading, traveling, and keeping up with current events. She is also quite the history buff!
Gail is a new patient coordinator and Team Manager at ARCH. She has a degree in dental assisting from Southeastern Regional Tech, as well as an associate degree in business from Massasoit and undergraduate studies at Stonehill. “I have a great team and orthodontist that make working with them enjoyable and stress-free,” says Gail. She loves interacting with children who visit the practice, as well as their parents. When she’s not at the office, you can find her riding the bike trail, or volunteering for the Red Cross and Habitat for Humanity. She was the first hire at ARCH, then known as Robert E. Chavez DDS PC, and still delights with her position after more than forty years – very few people can say without reservation, “I love to come to work, it is like being at home!” Gail has been married to her husband, Raymond, for over 40 years, and has three daughters, two grandsons, and one beautiful granddaughter!
Christine is one of our insurancecoordinators, helping patients by answering questions over the phone and making their appointments. She is responsible for communicating with patients, as well as insurance companies, and enjoys getting to know her patients at a personal level. “We are all family here,” she says. Christine spends her spare time riding quads, camping, fishing, and doing fun activities with her son.
Brytnie is an executive assistant, and joined our practice in July 2013. She loves working with the doctors and team at ARCH: “The people who work here make it unique by really caring about our patients and each other.” Outside the office, Brytnie enjoys reading and hanging out with friends. As a “family member,” the niece of our third hire Lauren S. some 36 years ago, Brytnie brings a warmth and welcome to her receptionist position. As a valued member of our team she trains new members for her most valuable position: The beautiful face of ARCH when you first enter the office.